These Membership Terms (the “Membership Terms”) govern your membership and access to our library of live and on-demand classes and other content on the Core Velocity Platform, unless you have a separate written agreement regarding such access and use.  By purchasing or using a Membership, you agree to the following terms and conditions, which supplement and form a part of the Terms of Service.  We reserve the right to change these Membership Terms at any time. Capitalized terms not defined here have the meaning defined in the Terms of Service.

 

For purposes of these Membership Terms, any individual that holds an account on the Core Velocity Platform is a “Member”, and a subscription to use the content and services defined below is a “Membership”.  A “Membership Holder” is a Member that has joined and paid the applicable fees (the “Membership Fees”), plus any applicable taxes, for a Membership.

 

MEMBERSHIPS

 

Certain content, features, functionalities and other aspects of the Core Velocity Platform may only be available through a program for users with a valid Membership. The Membership Fee is in addition to the price of the Product and purchase of an annual Membership is required with the purchase of each Product. We offer various levels of Memberships, which provide access to specific types or subsets of content, features and functionalities on the Core Velocity Platform, each of the levels will have specific Membership Fees.  Subject to payment of the applicable Membership Fees, the following Membership benefits are generally available (subject to any restrictions in the description of the specific Membership) for your use with one of our fitness Products, such as an XS1 or XP1: 

 

1. The ability to create up to 5 user profiles for the members of one household at one residential address for one Core Velocity Product.

2. Access to our library of on-demand and live streaming guided classes and other content.

3. Ability to workout on the go with access to your favorite workout routines on your phone or tablet devices.

4. Ability to create your own custom fitness plan with personalized workouts suited to your fitness goals and to track your progress.

5. Compete and share your workouts alongside celebrities and connect with friends around the world.

6. If you own a Product, you will have access to updates to the software embedded in the Product, if and when we make them generally available.

 

A Membership Holder may have one or more Memberships.  We reserve the right to restrict the number of users simultaneously streaming or the maximum number of users under a single Membership.

 

Memberships generally require WiFi or other connectivity.  You are solely responsible for this connectivity in order to utilize the benefits of a Membership.

 

BILLING, RENEWAL AND MEMBERSHIP FEE TERMS

 

Billing

 

You may select either a monthly (if offered by us at our sole discretion) or annual term for your Membership and once selected the term cannot be changed unless you choose to do so before the renewal of your current term and the change will only be effective after the expiration of your current term.  You will be billed at the beginning of the Membership cycle at the then-current Membership Fee rates; and, payment provides access for one month (if offered by us) or one year after that, in accordance with the term you selected.

An annual Membership is required to be purchased with the purchase of our fitness training equipment.  If we offer, at our sole discretion, for you to pay the Membership Fee for this initial Membership in monthly installments to your credit or debit card, you acknowledge that the term of such Membership is for the full annual period and you are responsible for the entire fee and applicable taxes and other charges.  Further, if your Membership is suspended during this annual period, you remain responsible for making a total of twelve payments for the Membership Fee or to pay the balance remaining, if you do not reinstate your Membership.

 

Auto Renewal

 

You acknowledge that your Membership has recurring payment requirements and you accept responsibility for all of the payment obligations before cancellation of your Membership. Unless your Membership is changed by your notification to us or cancelled by you (see our Cancellation Policy below) or us before the end of the current applicable term, your Membership will be automatically renewed for the same term as the current term and you will be charged the then-current Membership Fees for your Membership period to the payment method on file.

 

Membership Fee Changes

 

Membership Fees are subject to change at any time at our sole discretion. Any Membership Fee change will be effective at the renewal of your current term.  We may notify you of Membership Fee changes via the email address phone number or other contact methods associated with your account or otherwise posted to the Core Velocity Platform. It is your responsibility to ensure that your account email address is correct and can receive emails from Core Velocity.

ACCOUNT REGISTRATION

 

You can register by completing a purchase of an Core Velocity Product and following the activation instructions that will be sent to you electronically, or by creating an account on the Core Velocity Web Portal, or the Core Velocity App, as further described in our Terms of Service.  All information that you provide must be accurate, including your name, address, credit/debit/charge card numbers and expiration dates, and any other payment information. Our use of your information is governed by our Privacy Policy. 

 

CANCELLATION POLICY

 

You may cancel the automatic renewal of your Membership at any time before the expiration of your current Membership term by contacting us at Support@corevelocity.com. If you cancel the automatic renewal, you will have access to your Membership until the last day of your current term and your Membership will not be renewed after that period expires (unless you subsequently renew the Membership). After your Membership ends, under any circumstances, you will not have access to any services or benefits of the Membership, including any updates of software on the Products.  Further, Membership Fees are non-refundable and you will not be eligible for any prorated or other refund. 

 

SUSPENSION/TERMINATION BY CORE VELOCITY

 

We may immediately suspend or terminate your Core Velocity account, and all or any portion of your Membership or your access to the Core Velocity Platform, without notice, if:

 

1. your payment becomes overdue (provided that we will use reasonable efforts to notify you of the overdue payment before we terminate or suspend your Core Velocity account and/or Membership); 

2. you provide false or inaccurate information;

3. you violate these Membership Terms, the Terms of Service or any other Core Velocity rules or agreements;

4. you engage in conduct that is in violation of any applicable law (including, copyright or intellectual property laws).

5. Upon any suspension or termination of your Membership by us, you agree to pay any and all unpaid Membership Fees and applicable charges up to and including the date of termination. If you wish to resume your Membership, you must contact us, whereby we will decide whether to do so, in our sole discretion, and a restoration fee may apply. 

6. You acknowledge that any cancellation by you or suspension or termination by us will result in your loss of access to any and all services and content included with your Membership on the Core Velocity Platform, in the case of your cancellation or non-renewal, at the end of your current Membership period, and

7. suspension or termination by us, immediately upon such suspension or termination.

 

In either case, we have the right to remove any training and other fitness data stored or associated with your Membership once your Membership ends. 

 

THIRD-PARTY PAYMENT PROCESSORS

 

You agree to pay us through our payment processors or financing partners, as applicable, all applicable fees (including Membership Fees), costs, charges, and taxes at the prices then in effect for such purchases made by or on behalf of you in accordance with the applicable payment terms presented to you when the purchase was made. You agree to make payments using the payment method provided upon setup of your Core Velocity account unless you later update such payment method and information. We reserve the right to correct, or to instruct our payment processors or financing partners to correct, any errors or mistakes, regardless of whether your payment has already been requested or received.

 

RECURRING PAYMENTS

 

If you enroll to make recurring payments automatically, all charges and fees (including Membership Fees) will be billed to the credit/debit card you designate during the setup process. If you want to designate a different credit/debit card or if there is a change in your credit/debit card, you must change your information online through your Core Velocity account. This may temporarily delay your ability to make online payments while we verify your new payment information.

 

FINANCED PURCHASES

 

You agree to abide by the terms of the applicable financing agreement with our financing partner(s) governing your purchase, which we will provide separately upon request if you finance the purchase of your Membership. Core Velocity may treat your failure to abide by the terms of such financing agreement with our financing partner as a material breach of these Membership Terms and the Terms of Service. 

 

REFUNDS AND BILL INQUIRES

 

If you believe you have been billed in error for a Membership, please notify us within forty-five (45) days of the billing date by contacting our Member Support Department at info@core-velocity.com. Core Velocity will not issue refunds or credits after the expiration of this forty-five (45) day period, except where required by applicable law.